Shipping Policy

Within the United States

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information. Transit time within the United States is typically 1–5 business days, depending on your location.

 

Outside the Unites States

We ship worldwide using UPS or USPS, unless another shipping method is requested. Transit times vary by destination. Once your order has shipped, you'll receive tracking information by email.

 

Express Shipping

Express shipping options are available at checkout for select destinations. Please note that express shipping refers to the transit time once your order has shipped and does not always guarantee same-day fulfillment. Orders may require up to 2 business days for processing. For time-sensitive orders, please contact orders@clyde.world before placing your order, and we'll do our best to accommodate your request.

 

International Duties & Taxes 

For international orders, any applicable duties, taxes, customs fees, or import charges are the responsibility of the customer. If duties or taxes are not paid and a shipment is returned to Clyde, a 20% restocking fee will be deducted from the refund. We recommend reviewing your country's import policies before placing an order, as fees vary by destination.

 

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery timing is outside of our control. If your tracking indicates your package has been delivered but you have not received it, please contact the carrier first. If you still need assistance, we're happy to help.

 

 

Return Policy

Full Priced Merchandise

Returns may be requested within 10 days of delivery for eligible items in their original, unworn condition. Returned pieces must include all original tags and packaging. Items that show signs of wear, alteration, damage, or use may not be accepted. Brimmed hats must be shipped back in a box of the same dimensions, or larger, as the hat was received in. Because many Clyde pieces are handcrafted in limited quantities, we kindly ask that returns be requested within this window.

 

Sale Merchandise

Items marked Final Sale, archive pieces, samples, and customized items are not eligible for return. Sale merchandise that is purchased with a discount code to obtain an additional discount is considered final sale.  

 

How to Start A Return

Log in to your customer account and select the order you’d like to return. If the item is eligible, you’ll be able to submit a return request within 10 days of delivery. Once approved, please include a copy of your receipt or note the order number inside, and ship the item back within the 10 day window using your preferred carrier. 

 

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method. Original shipping fees are non-refundable. Please remember it can take additional time for your bank to process and post your refund too. 

 

If you have any questions, we're happy to help. Please write us at orders@clyde.world.